Seamless service for ultimate performance.

Support has to be tailor-made.

The Application Management Services provided by ai informatics are as individual as the requirements of your IT solution. With reliable service modules which you can select as required we take care of your systems and applications in a targeted and focused way. The aim is to make sure they operate with even better availability and performance, combined with greater innovation and economy. On request with 24x7 support.

In this we don't just provide support for the SAP and Microsoft systems which have been conceived and designed by us. We can also offer you our services at all times for existing SAP systems and for your existing IT infrastructure.

Attentive and made-to-measure application support is good for your business. Continuous process improvement keeps you ahead of the competition.

All-round support for you:

1. Convincing benefits provided by a competent partner for all IT applications and systems
2. A reliable support team with many years of expertise in solutions accompanies the ticket from beginning to end
3. Specialists with in-depth know-how of the business interrelationships of SAP applications and many years of process competence are ready to serve you

The benefits to you:

1. In-depth know-how across a range of systems (SAP application, business operations, IT infrastructure)
2. Fast and compact adaptation of your IT operations to the present and future requirements of your company
3. Tried and tested process know-how in our core industries
4. Wide-ranging specialist expertise gained from many years of customer support
5. Proactive support which provides optimisation stimulus
6. High availability of all applications
7. Freeing your IT department from the need to do routine jobs
8. Standardised, tried and tested project implementation (löschen)
9. A central and convenient medium (Solution Manager) for end users in all matters relating to systems and applications
10. Constant access to the latest specialist know-how
11. The support team speaks German and English
12. Transparent service level agreements ensuring clear service specifications
13. Transition: "Ready to start"
14. Experts are certified to ITIL

Service overview:

1. All-round, made-to-measure support for IT applications and systems with modular service scope
2. 24/7 helpdesk function via the support centre
3. Monitoring via a ticket system with clearly defined escalation processes
4. Active system and process improvement
5. Professional escalation management
6. Continuous adaptation to changed technological, legal and organisational requirements
7. Flexible invoicing model

Would you like further information and well-informed consulting?

Simply send us an email – we'll get in touch with you.

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